SNHU’s Digital Community Strategy: Improving Belonging and Engagement at Scale

Online learners are often missing one key ingredient for success: a sense of connection. As institutions work to retain students and support persistence, many are finding that traditional communication tools aren’t enough. Students need spaces where they can build meaningful relationships, seek support, and develop the confidence to succeed—especially when navigating school alongside work and life responsibilities.

In this webinar, we’ll explore how Southern New Hampshire University (SNHU) is using digital communities to foster engagement, promote peer-to-peer connection, and reduce feelings of isolation and imposter syndrome. Since launching its InScribe community, SNHU has seen a 65% increase in monthly usage, with over 30% of active users contributing to conversations, not just observing. And with nearly 80% of students reporting the platform is easy to use, adoption has been strong and sustained.

We’ll unpack the key drivers behind effective digital communities, and how they can be designed to:

• Foster a deeper sense of belonging for online and non-traditional learners

• Reduce dependency on email and 1:1 staff interventions

• Create scalable, always-on support networks that extend beyond the classroom

This session will highlight real examples and early results from SNHU, where digital community is becoming a cornerstone of the student experience. Whether you're focused on retention, engagement, or rethinking your support model, you'll leave with practical takeaways for your team.

Ideal for:

Higher ed leaders in student success, online program management, advising, academic affairs, and digital learning