InScribe Newsroom
About InScribe
InScribe is a virtual student support platform that leverages the power of community and artificial intelligence to connect students with the answers, resources, and people they need to succeed. InScribe's virtual communities cut across the traditional support silos in higher education, giving students a single place to turn when they need help—no matter the topic or time of day. Students benefit from on-demand, peer-to-peer, and student-to-expert collaboration that helps them feel more connected, increasing student engagement, satisfaction, and retention.
Webinars
Online learners are often missing one key ingredient for success: a sense of connection. As institutions work to retain students and support persistence, many are finding that traditional communication tools aren’t enough. Students need spaces where they can build meaningful relationships, seek support, and develop the confidence to succeed—especially when navigating school alongside work and life responsibilities.
Online learners are often missing one key ingredient for success: a sense of connection. As institutions work to retain students and support persistence, many are finding that traditional communication tools aren’t enough. Students need spaces where they can build meaningful relationships, seek support, and develop the confidence to succeed—especially when navigating school alongside work and life responsibilities.
The first-year experience is critical to student success—but for many incoming students, especially first-generation or those from rural areas, the transition to university life can be overwhelming. Without prior exposure to academic systems or strong support networks, students often face self-doubt, imposter syndrome, and barriers to accessing key resources.
Fostering a sense of belonging and community among online learners is proving to be crucial for improving their engagement and persistence. Join us to explore how the University of North Texas (UNT) has successfully addressed this challenge. Learn about their strategic implementation of digital communities, initiated by the UNT Division of Digital Strategy & Innovation (DSI), which resulted in a significant 13% increase in retention rates among online students.
Fostering a sense of belonging and community among online learners is proving to be crucial for improving their engagement and persistence. Join us to explore how the University of North Texas (UNT) has successfully addressed this challenge. Learn about their strategic implementation of digital communities, initiated by the UNT Division of Digital Strategy & Innovation (DSI), which resulted in a significant 13% increase in retention rates among online students.
4-Part Webinar Series - Digital communities are transforming how institutions globally connect, engage, and support diverse student populations. These on-demand, deeply integrated spaces enhance the potential for building organic social capital and enabling data-driven decisions that propel institutions of all sizes forward. Join us to learn how institutions like the University of Maryland Global Campus (UMGC), Arizona State University (ASU), University of North Texas (UNT), Alamo Community College District, and Rio Salado College use digital communities to connect learners with the people, resources, and relationships they need to thrive in college and beyond.
When commuting to in-person courses becomes too challenging, how do you support remote adult learners and maintain a sense of community and identity? Join us to explore how The Smurfit Business School at University College Dublin has addressed this issue.
Join us on Wednesday, June 12th at 11 AM MDT for a panel discussion on the continuously evolving landscape of Artificial Intelligence (AI) in higher education.
The knowledge gained in classes is just one aspect of a rich higher education experience. The connections students make and the relationships they build contribute to the full value of their education experience. But for online students, building these networks can be complicated or overwhelming. Digital communities offer a robust platform for virtual learners to grow their social networks, providing academic support, a strong sense of peer connection, and long-term professional opportunities.
Press Releases
InScribe Education, the leading digital community platform for higher education, today announced a partnership with Texas A&M University-Kingsville (TAMUK) to launch the Javelina Education Hub, an online community built exclusively for students in the TAMUK College of Education.
InScribe, the digital community platform purpose-built for higher education's online and adult learners, today announced a partnership with Colorado State University Global (CSU Global) to bring intentional peer connection and community-building to its fully online students.
InScribe Education today announced a new partnership with Whitworth Online (Whitworth University), the newly rebranded name for Whitworth’s School of Continuing Studies, bringing InScribe’s digital community platform to Whitworth’s online adult degree programs. The collaboration supports the launch of The Cove, powered by InScribe, a Whitworth University branded online community designed to help students stay connected, informed, and supported throughout their academic journey.
InScribe Education, the leading provider of digital communities and online engagement advisory services for higher education, today announced its selection as the platform for a new initiative aimed at improving belonging and persistence for online learners. The partnership brings together Alamo Colleges District, Rio Salado College, and WCET (WICHE Cooperative for Educational Technologies) around a shared belief: institutions have the power to strengthen persistence for online learners by fostering belonging and connection.
InScribe Education, a provider of digital communities for higher education, today announced a partnership with Indiana State University to support online student success through scalable, peer-to-peer engagement. The partnership brings InScribe’s digital community platform to Indiana State’s online programs as the university continues to expand access and enrollment.
InScribe Education today announced a new partnership with Marshall Online, bringing its digital community platform to Marshall University's online undergraduate population. The collaboration gives students an accessible, integrated space where they can connect with peers, explore campus resources, and stay informed throughout their academic journey.
InScribe Education today announced a new partnership with Marshall Online, bringing its digital community platform to Marshall University's online undergraduate population. The collaboration gives students an accessible, integrated space where they can connect with peers, explore campus resources, and stay informed throughout their academic journey.
University of Maryland Global Campus (UMGC), the nation’s largest public online university, is expanding its collaboration with InScribe to scale digital communities that strengthen student success, persistence, and belonging. What began as a pilot in Program and Career Exploration (PACE) courses has grown into a university-wide initiative that will serve UMGC’s 95,000 adult and military-affiliated learners around the world.
Rio Salado College, one of the nation’s largest online public colleges, has had over four years of success with RioConnect, its pioneering virtual community that fosters peer-to-peer connection and belonging in online learning. Built in collaboration with InScribe, RioConnect has scaled from an initial pilot into a central hub of student life, with tens of thousands of members and millions of interactions. This long-term partnership demonstrates how belonging can be built and sustained at scale in online environments, offering a model other colleges and universities can adopt to support their own students.
InScribe Education, a provider of digital communities and online engagement advisory services, has partnered with Southern New Hampshire University (SNHU), one of the nation’s most innovative leaders in online education, to strengthen student connection and foster a greater sense of belonging through scalable, student-led digital communities. The partnership is designed to help improve key outcomes such as persistence, satisfaction, and overall online student success.
Lindenwood University, a leader in higher education online learning innovation, is committed to becoming The Next Great Learner-Centric University. To support this mission, it is expanding its support for online learners through a partnership with InScribe, a trusted leader in building connected digital learning communities. This initiative directly supports Lindenwood’s mission of delivering “Real Experience. Real Success.” It reinforces the university’s commitment to improving online student retention and persistence, ensuring every student has the tools and connections necessary for academic and professional achievement.
The University of Kansas School of Business (KU School of Business) has partnered with InScribe, a leading digital community platform, to enhance the student experience within its MBA program. This collaboration addresses the unique challenges faced by non-traditional students who are balancing demanding careers, family responsibilities, and academic commitments. Many of these students have limited time for in-person networking or seeking immediate answers to academic and professional questions. InScribe provides a flexible, centralized online space where students can network, build social capital, and quickly access resources on their own schedule.
InScribe, which delivers game-changing digital community solutions, today announced it will launch a new virtual community for online students at the University of North Texas (UNT). This collaboration will work together to foster a sense of belonging, promote academic achievement, and scale student engagement through InScribe's innovative virtual community platform, with a specific focus on increasing student outcomes and providing a better experience for students who have had challenging past educational journeys.
InScribe, a leading provider of digital community solutions for education, has announced a new partnership with Pima Community College (PCC). Supported by a grant from the U.S. Department of Education’s Hispanic-Serving Institutions (HSI) program, PCC has selected InScribe’s digital community platform to enhance engagement and persistence among online students, focusing on math, reading, and writing support. This collaboration aims to enhance the online learning experience by supporting students' academic growth, fostering self-confidence, and providing resources to give learners a tool for engagement and a supportive sense of community. By implementing InScribe’s platform, PCC will provide online students with critical resources and support systems, building collaboration and connections with their peers and college resources, to improve academic outcomes.
Northern Arizona University Partners with InScribe to Combat Imposter Syndrome and Boost Student Success Through Community Support
UMGC selected InScribe’s digital community platform to improve connections, engagement, and persistence among its diverse and global student body.
National University taps digital community platform to help online learners access real-time academic support, mentoring and guidance through peer learning communities
InScribe, a leading educational technology company, is thrilled to announce the release of automatic roster sync and grade passback for users of LMS integrated communities. These features make it easier for instructors to recognize students for their active contributions to their InScribe community by seamlessly integrating class rosters and reputation points earned into the course gradebook.
Denver, CO and Houston, TX, January 10, 2024 - In its continued effort to transform digital student support, InScribe is thrilled to announce its strategic partnership with Texas Southern University's College of Transdisciplinary Studies (TSU-TDS).
Denver, CO - October 12, 2023 - Equipping online students with an authentic sense of belonging and the tools they require to succeed is a persistent challenge faced by institutions worldwide. InScribe Education's leading digital community platform is addressing this challenge head-on with a new community polling feature aimed at increasing engagement, fostering an authentic sense of community, and helping identify students who need additional support or intervention.
Awards
Every year, HolonIQ identifies the top 1000 EdTech startups globally. Region by region, we map the most promising EdTech startups, both early and late stage. In 2022, we an
The return to in-person learning, particularly in K12, marks a shift back to direct-to-consumer models for EdTech, however the use of technology in educational settings continues its long term integration. Workforce EdTech solutions dominate as demand for upskilling and reskilling, particularly in technology disciplines, accelerates, while in higher education, there is greater acceptance of hybrid and online learning with institutions seeking to digitize along the student lifecycle and build or partner for new educational products that service existing and new markets.
Denver, CO - June 9, 2021 - InScribe, which delivers game-changing digital community solutions, today announced it is the recipient of the EdTech Breakthrough Award for Best Online Study Tool. With more than 2,000 nominations worldwide in a variety of education categories, InScribe stood out for its role in transforming the way students connect, learn, gather information and engage with faculty and peers.
Finalists and winners for The EdTech Awards 2021 have been announced to a worldwide audience of educators, technologists, students, parents, and policymakers interested in building a better future for learners and leaders in the education and workforce sectors.
The final rounds of two showcases for such talent, the Kellogg-Morgan Stanley Sustainable Investing Challenge and the Turner MIINT competition, featured dozens of graduate policy, engineering and business students pitching financial vehicles and social ventures targeting mounting impact and sustainability crises.
NUVP ANNOUNCES STARTUPS SELECTED FOR INAUGURAL ‘BRIDGE TO SUCCESS’ PROGRAM
Venture fund’s developmental program preparing mission-aligned startups from digital-learning and future-of-work sectors for Series A fundraising in 2021.
First stop, Los Angeles on October 30, 2019, five female founders will light the stage up with their energy as they pitch to win up to $250,000. Witness the Movement in action as we have partnered with ECMC Foundation to fund women-led companies. The time is here to Invest In Women: Future of Work & Education.
Based in Denver, CO, InScribe Cofounders Katy Kappler and Ana Hernandez received an investment opportunity from Chloe Capital partners, ECMC Foundation. InScribe is a community-driven, AI platform that connects students to people, answers and other resources. Katy and Ana are driving education innovation by helping postsecondary students exceed in school and beyond, aligning perfectly with ECMCF’s mission.
The winning team of the Hispanics and Technology Venture Capital Pitch night, InScribe's Ana Hernandez (middle) and Katy Kappler (right), with Hispanic Chamber of Commerce president and CEO Mike Ferrufino (left).
BOSTON, May 7, 2019 /PRNewswire/ -- LearnLaunch Accelerator is thrilled to announce its latest round of investments and unveil the four edtech companies selected for its highly competitive Breakthrough Program. Since 2013, LearnLaunch Accelerator has invested in nearly 60 edtech companies and continues to be recognized for its strong track record accelerating industry-leading solutions and teams dedicated to improve teaching and learning.
Media
As student needs grow more complex and institutions look for ways to better support learners at scale, InScribe is reimagining how connection and community drive success in education. In this Q&A with the United States Distance Learning Association, Katy Kappler, Co-Founder and CEO of InScribe, shares how the organization is helping institutions build digital spaces where students feel seen, supported, and empowered. From increasing persistence rates to reducing support costs, InScribe’s AI-powered communities are proving that when students feel like they belong, they thrive.
InScribe Education and MindEdge Learning have teamed up to enable the 2023 OLC Innovate Discovery Sessions through sponsorship of the essential equipment and accessories required for these presentations. Following the conference, the equipment will be donated to the Community Resource Center for distribution to schools and organizations in the Nashville area. This collaborative effort further supports the commitment of each of these organizations to enabling access and opportunity, reducing our environmental impact, and giving back to our communities. InScribe and MindEdge are proud to support The Online Learning Consortium, Nashville schools, and the Community Resource Center while promoting sustainability through this program.
Creating a learning environment that fosters a sense of belonging for students is a top priority among higher education institutions. While on-campus learners may have innate opportunities to become involved with campus community and a clearer path to a sense of belonging, online learners may experience additional barriers that prevent them from making meaningful connections.
Digital support communities allow Western Governors University students to connect with peers and faculty to ask questions, find solutions and solve problems while working at their own pace.
Every year, HolonIQ identifies the top 1000 EdTech startups globally. Region by region, we map the most promising EdTech startups, both early and late stage. In 2022, we an
The return to in-person learning, particularly in K12, marks a shift back to direct-to-consumer models for EdTech, however the use of technology in educational settings continues its long term integration. Workforce EdTech solutions dominate as demand for upskilling and reskilling, particularly in technology disciplines, accelerates, while in higher education, there is greater acceptance of hybrid and online learning with institutions seeking to digitize along the student lifecycle and build or partner for new educational products that service existing and new markets.
After education institutions were forced to transition online in the spring of 2020, many students started reporting feelings of isolation and loneliness. Once Fort Hays State University (FHSU), led by Andrew Feldstein, D.P.S., Assistant Provost for Teaching Innovation and Learning Technologies, got through the semester in the new normal of virtual learning, the administration looked for ways in order to help students with their emotional needs.
InScribe Education has been selected as a semifinalist among 200 leading pre-seed and seed education technology startups competing to win the GSV Cup, with a prize purse valued at $1 million. Semifinalists are recognized as top innovators in the EdTech sector, disrupting the way people teach and learn worldwide.
This article showcases our top picks for the best Colorado based Corporate Training companies. These startups and companies operate a variety of Corporate Training solutions. We tried to pick companies across the size spectrum from cutting edge startups to established brands. Regardless, they are all exceptional startups and companies well worth a follow.
Nearly every institution spends significant time and resources making a good first impression on prospective students. As students progress through the enrollment cycle, savvy institutions take great care to make sure each interaction is positive. But once those prospective students enroll, far fewer schools spend the same amount of time or energy studying and improving their ongoing student interactions.
As the nation’s largest nonprofit online university, Western Governors University (WGU) has a vested interest in being at the forefront of technological innovation. Through its research and development arm, WGU Labs, they invent, build, and invest in education technology.
It would not be surprising if anyone reviewing the world of higher education technology ended up with a headache: companies make conflicting claims about their products, many products have overlapping functionality, and it is not always clear what different product types mean. As a result, deciding which technology solutions you should choose is more challenging than it should be.
We often speak of the student lifecycle as a single trajectory, beginning when a student is admitted and ending with graduation and a fulfilling career.
Of course, the reality for many students is that this pathway is not at all linear. But, given the way we often speak about it, the technology marketplace has responded accordingly. This has led to webs of internal processes and student support systems that work well for some but not all.
Learning is a lifelong endeavor. For some, it’s a tireless passion; for others, it’s an exhausting struggle. And if we’re being frank, many people don’t have access to educational resources at all. No matter the case, how and what we learn can affect the entire course of our lives.
Interviews
As student needs grow more complex and institutions look for ways to better support learners at scale, InScribe is reimagining how connection and community drive success in education. In this Q&A with the United States Distance Learning Association, Katy Kappler, Co-Founder and CEO of InScribe, shares how the organization is helping institutions build digital spaces where students feel seen, supported, and empowered. From increasing persistence rates to reducing support costs, InScribe’s AI-powered communities are proving that when students feel like they belong, they thrive.
InScribe’s female founders share their perspectives on Women’s History Month, their experiences as women in tech, and the people and things that inspire them.
Based in Denver, CO, InScribe Cofounders Katy Kappler and Ana Hernandez received an investment opportunity from Chloe Capital partners, ECMC Foundation. InScribe is a community-driven, AI platform that connects students to people, answers and other resources. Katy and Ana are driving education innovation by helping postsecondary students exceed in school and beyond, aligning perfectly with ECMCF’s mission.
In the late 90s, three friends met at eCollege, an emerging online learning company serving the higher education market.
Working side-by-side, Katy Kappler, Ana Hernandez and Matt Self helped eCollege grow to a platform that reached hundreds of thousands of students and delivered millions of minutes of online learning each year. The team saw, first hand, the power of technology to reach a diverse set of students and to make learning more accessible for all learners, especially those from underserved backgrounds.
Does anyone else feel like 2019 came and went in a flash? As we continue to push forward to the end of the year, it’s nice to take a brief pause, look back, and reflect on how much has happened. I caught up with the team at InScribe – a BoomStartup alumni company based in Denver – to hear about how far they’ve come and the major milestones they are set to achieve in 2020.
Meet Katy Kappler, Ana Hernandez, and Matt Self, Co-Founders of InScribe. InScribe, is an intelligent Q&A platform that leverages the power of community and artificial intelligence to connect learners to the answers, resources, and individuals they need to succeed in school and beyond.
Katy Kappler is Co-Founder and CEO of InScribe, a platform that helps institutions scale high-quality academic support for their students. She has spent 20 years in educational technology, creating solutions that serve millions of students and educators each year.
Speaking Sessions
In recent months, there has been a surge of conversation about the role of Artificial Intelligence (AI) in higher education. While much attention has been given to AI’s impact on teaching methods and the impact of student use of AI on assessment, equal attention must be given to understanding AI's influence on human interactions and connections. A case in point is the rise of AI tutors to help answer questions and guide students through their curriculum.
InScribe Education and MindEdge Learning have teamed up to enable the 2023 OLC Innovate Discovery Sessions through sponsorship of the essential equipment and accessories required for these presentations. Following the conference, the equipment will be donated to the Community Resource Center for distribution to schools and organizations in the Nashville area. This collaborative effort further supports the commitment of each of these organizations to enabling access and opportunity, reducing our environmental impact, and giving back to our communities. InScribe and MindEdge are proud to support The Online Learning Consortium, Nashville schools, and the Community Resource Center while promoting sustainability through this program.
Are you looking for a new way to support students and efficiently manage classroom Q&A? Learn how institutions like Arizona State University and Indiana University are solving this challenge with InScribe learning communities.
There are a number of opportunities at OLC Innovate to learn about digital communities and how they are changing the way institutions think about supporting students. Mark your calendar for Wednesday, March 17th as two of the nation’s largest online institutions share how they are using digital communities to promote belonging and community among online, in-person and hybrid programs.
Join Katy Kappler, Dr. Beverly Schneller, and Mr. Daryl Love for a discussion about the innovative way Kentucky State University (KSU) is creating a culture of student success.
To increase enrollment rates of students, WGU implemented a pre-enrollment community. This community provides applicants opportunities to engage with each other, alumni, and faculty to learn what to expect as a student. A randomized experiment was conducted to evaluate the effectiveness of this community experience on enrollment rates and student outcomes. Session participants will get a first look at preliminary data and learn how a user-centered approach was used to create community engagement.
Learn how Western Governors University is leveraging an AI-based community-building platform to create a deeper sense of belonging among prospective students. Preliminary research findings concerning the impact that belonging has on enrollment will be shared. Attendees will discuss the research implications, especially as applied to their own institution.
Keeping students connected, supported, and motivated today is more important, and difficult, than ever. Hear from our multidisciplinary panel who will share their experiences using online and blended communities to scale support and keep students engaged from a distance.
Learn how Western Governors University is leveraging an AI-based community-building platform to create a deeper sense of belonging among prospective students. Preliminary research findings concerning the impact that belonging has on enrollment will be shared. Attendees will discuss the research implications, especially as applied to their own institution.
In recent years, post-secondary education has experienced an increase in activities taking place in digital spaces. Digital learning offers a more flexible model, which is critical for today’s students who are often working or parenting while they learn. Whether engaging with content and curriculum, communicating with peers and faculty, or connecting with institutional services, technology makes education accessible and relevant for these students.
COVID has accelerated the need for effective technologies to connect students to their learning experiences. However, matching educational institutions with EdTech vendors that most directly address institutions’ core needs remains an uncertain and, at times, inefficient process that blocks impactful partnerships from forming.
Pushing training at all levels into digital modalities has become a necessity, no longer optional. The next frontier, virtual reality, holds particular promise for career & technical education, traditionally a hands-on endeavor.
Supporting and engaging students who are learning at a distance shouldn’t be a daunting task. Learn how Aaron Perry, Senior Faculty Lecturer at Indiana University Bloomington is using digital communities to increase student engagement, manage class Q&A, and build community while teaching online. Participants will walk away with actionable tips for their own in-person and online classes.
Join Katy Kappler and Alison Bell, Indiana Chancellor and Regional Vice President at Western Governors University, for a conversation about creating environments that motivate and foster community among faculty.
Viewers can expect to learn:
How to create virtual spaces that encourage interaction beyond traditional classroom boundaries.
Why communities matter and the benefits they bring.
How to measure success in your virtual communities.
Viwers can expect to learn:
How students communities impact retention
Factors that impact a student's sense of belonging
Practical tips about creating and maintaining digital communities
Join higher education community experts Kevin Kelly, Jennifer Weddle, Jason Denison, and Katy Kappler for a conversation about their personal experiences and some practical solutions for connecting and supporting students learning online.
Wednesday, June 24 at 11:00 am MDT
Thought Leadership
With things finally settling down after a particularly busy spring, I've had a chance to reflect on what I heard, learned, and contributed at two of higher education's largest conferences: ASU+GSV and UPCEA.
Online education has opened doors for millions of learners — working adults, parents, military personnel, and those facing geographic or economic barriers. But enrollment alone doesn't guarantee equal support. Despite paying the same tuition and meeting the same academic expectations, online students frequently receive fewer resources than their on-campus peers. From academic advising to mental health services to career networking, the gap is real, measurable, and consequential. Closing it isn't just a matter of convenience — it's a matter of fairness.
In the final installment of our 4 P's™ series, Janeen Galligan and Ana Hernandez bring it all together with Plan — the roadmap for launching and sustaining a thriving InScribe community. From welcoming new members to keeping content fresh, learn how a thoughtful plan rooted in your organization's culture can turn your community from a static space into a dynamic home for learners.
In part three of our 4 P's™ series, Janeen Galligan and Ana Hernandez dive into people — the heart of any successful learning community. From setting clear role expectations to knowing when moderators should step back, discover how the right people, in the right roles, with the right boundaries can transform your InScribe community into a space where learners truly connect.
In part two of our 4 P's™ series, Janeen Galligan and Ana Hernandez tackle placement — the art of meeting your students exactly where they are. From email notifications to LMS integrations, learn how strategic community placement can make the difference between a thriving learner hub and one that gets forgotten after onboarding ends.
Building a thriving digital learning community starts with one essential ingredient: purpose. In the first installment of our four-part series on the 4 P's™ of your InScribe community, Janeen Galligan and Ana Hernandez break down how defining a clear, singular purpose for your community can transform learner engagement. Whether you're fostering peer-to-peer connection, scaling academic support, or keeping students informed, discover the strategies that will make your community a place learners actually want to return to.
In a sea of competing priorities and constrained budgets, colleges and universities are forced to make difficult decisions every day. Distinguishing between “nice-to-haves” and solutions that meaningfully improve student outcomes—without overextending budgets or staff capacity—is no small task.
It’s no secret that in higher education, budgets are tight and expectations are high. Current conditions often require institutions to make difficult decisions between making investment into getting learners in the door and those that keep them there.
Our last post explored why AI, while efficient, falls short of solving one of higher education’s biggest challenges: keeping students engaged and enrolled. Quick answers help, but it’s connection that makes the real difference. When students feel supported and seen, we find they are more likely to persist, succeed, and thrive.
In our last post, we explored the missing third space in online education, the informal environments where belonging, encouragement, and connection naturally flourish. We looked at how digital student unions can bring that same sense of community online and give learners the connections they need to persist. What makes these communities powerful isn’t just access to information, but the empathy that flows through them.
In our last post on InScribe’s Personalized Persistence Framework, we explored how institutions can move beyond one-size-fits-most approaches to support students in ways that adapt to their needs and circumstances. That framework highlighted persistence as a deeply human process, one rooted in belonging, encouragement, and connection.
In our last post, we explored how social capital fuels persistence and long-term success, particularly for students who may not have built-in networks. This week, we turn to another critical question for higher education leaders: how do we provide scalable, human-centered support that meets students where they are without sacrificing personal connection?
Last week, our team shared the importance of community and connection in online learning and challenged the assumption that online students want to go it alone. This week, we turn to a powerful but often overlooked element of student success: social capital—the relationships and networks that help students thrive both in school and beyond.
Last week, we kicked off our new series by exploring why the future of EdTech must be both human-first and technology-enabled. This week, we’re addressing one of the most persistent assumptions holding that future back: the belief that online students want to work alone.
It’s easy to assume that supporting more students means relying more on automation. That’s not the full picture, though — scale doesn’t have to come at the cost of connection. In fact, if we’re doing it right, it should lead to more human connection, not less.
In recent months, there has been a surge of conversation about the role of Artificial Intelligence (AI) in higher education. While much attention has been given to AI’s impact on teaching methods and the impact of student use of AI on assessment, equal attention must be given to understanding AI's influence on human interactions and connections. A case in point is the rise of AI tutors to help answer questions and guide students through their curriculum.
Today’s students are often managing many other responsibilities alongside their academic commitments. Work, family obligations, and personal interests create a complicated balancing act. To accommodate, many choose the flexibility of online and hybrid learning. This approach is crucial to keeping non-traditional students active in higher education, however, it also comes with key challenges.
Belonging and staying connected to peers play a crucial role for online and asynchronous students navigating the complexities of pursuing an online education. Unlike brick-and-mortar learning environments, online settings often lack the opportunities to build the supportive network that is naturally created on campus, in the classroom or in additional in-person spaces. Campus learning provides a sense of community and validation, reducing feelings of isolation and increasing the likelihood of academic success.
Greater Commonwealth Virtual School (GCVS) is a public virtual school in Massachusetts that offers a synchronous K-12 educational program with a strong emphasis on providing a safe and inclusive learning environment for students across the state. Recognizing the need to foster student connections beyond traditional in-person settings, Dr. Sarah Jordan, Director of Accountability, and student outreach coordinator, Chris Dillon, observed students utilizing collaboration docs to connect and communicate during live classes. While acknowledging the value of shared docs for collaboration, GCVS also understood the importance of monitoring these interactions to ensure a supportive and respectful space. To address this, GCVS introduced InScribe, a school-sanctioned virtual community platform that allows students to connect with peers for advice, emotional support, and most importantly: a genuine sense of belonging.
Indiana University offers over 220 online programs, serving a diverse student body of more than 8,000 online students from 164 countries. With a deep history in online education since its first distance course in 1995, the university has experienced impressive growth in its online programs. In response to the escalating demand for fully online education, Whitnie Powell, Director of Enrollment Management and Student Services, Stephanie Tinkel, Associate Director of Enrollment Management, and Kayla Scroggins, Associate Director of Online Student Services at Indiana University Online (IU Online) embarked on a thorough analysis and transformation of its student support model, prioritizing a student-centered approach that nurtures a sense of belonging, peer connection, and an overall enriched educational experience.